Returns

What is your product guarantee?

Please note that we offer samples of almost all Paula's Choice products for a small fee, so you can try before you buy. At Paula's Choice Europe we stand behind every product we sell.
If you are not satisfied with any Paula's Choice product, for any reason, you can return it to us within 60 days of date of purchase and we will happily refund the purchase price (not including shipping).

How do I return an order?

• Before returning a product, please contact our customer care team to request a return.
• If you return a product without informing us, it may result in us being unable to process your return.
• Please mention your order number, the item you want to return and the reason.
• Please pack the item(s) securely and include the invoice or packaging slip.  If these are not available any longer, then please do not forget to mention your order number and name on a separate piece of paper. 
• You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
• Refunds are processed to the card/method of payment that was used in the original order.
• Empty bottles/tubes of products cannot be accepted.
• Returns that exceed the 60 day guarantee period cannot be accepted.

How can I file a complaint?

If you have a complaint, please submit it to us via the contact page on the website or via info@paulaschoice.de. You will receive a confirmation of receipt on the same day. A full answer will be provided to you latest within 5 working days, but almost always within a day.

More about our return policy in the General Terms and Conditions